Mon, 10 Nov 03
Yahoo! mail problems
One of my clients had a problem earlier today. I helped them choose a new email setup, and they went with Yahoo Business Edition Mail. It’s worked like a charm for them until today. Oh, sure, they’ve had to adjust their business processes a bit, but it was a vast improvement over their previous situation, where only allowed one person in to view his or her mailbox at a time. And it’s quite low maintenance and fairly easy to learn, as it was entirely browser based.
But today, the web client for Yahoo! was busted. New layouts, new colors, old functionality gone, intermittent changes in the GUI, the whole bit. I got on the phone with Yahoo! support, and they assured me it was simply a webmail client problem. No mail was being lost. But, as Joel explains, for most folks, the interface is the program. You try explaining the difference between SMTP and POP and mail storage and local clients to an insurance agent who just wants to send her customers an application.
One of the worst bits is that, other than getting on the phone with Yahoo! support, there was absolutely nothing I could do to fix the problem. Alright, this isn’t entirely true–I could have worked on migrating them off the web client, and perhaps off Yahoo! entirely. And, had the outage continued, I probably would have begun that process. But fixing the web client was entirely out of my hands. That’s the joy and the pain of outsourcing, right? The problems aren’t yours to fix (yay!) but you can’t fix the problems yourself (boo!). Also, chances are the outsourcing provider is never going to be more enthusiastic than you about fixing your problems, and might be significantly less.
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Kris said,
November 11, 2003 at 8:13 am
Thanks for the link to Joel. I really loved the iceberg analogy.
Antonio Martin said,
November 29, 2003 at 6:08 am
When login in Yahoo mail, most of the times appears the following message:”This page is currently unavailable. Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.”. I’m not able to solve this problem yet.
Dustin said,
December 17, 2003 at 8:19 pm
sign in through chat and than click on mail link at the top of the page. I have the same prob. and this is what i have to do every time.
Tallulah said,
December 31, 2003 at 6:53 pm
I also have that problem - but with all Yahoo related sites including Chat and Geocities. At first clearing out my temp int folder (including cookies) worked like a charm… but now that doesn’t even work!
PB said,
January 4, 2004 at 9:31 am
The very day I finally ditched AOL and decided to start relying solely on my Yahoo! free mail I began to get this message. Some luch, huh? Googled the error message and found this forum. The logging in through Chat seems to be working for now. Thank you for this advice.
john said,
January 4, 2004 at 9:32 am
Is Yahoo! even aware of — or working to resolve — this very serious issue??
Clara said,
January 4, 2004 at 10:13 am
Hey, I thought I was alone with the yahoo sign in problem… nothing on the net about it.
I too was able to access the account by going through the chat sign in.
I am local to yahoo’s home turf and tried to call them but they won’t take calls on free services like mail, chat etc…
Wehn said,
January 5, 2004 at 12:45 pm
I am trying to access my yahoo mail here in the uk, but I only got this message this morning and evening:
“Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.”
Yahoo does not post any information on what this trubble is caused by.
Frustrating.
patrick said,
January 5, 2004 at 6:41 pm
I’ve had the same Yahoo email sign-in problem for over a month now. I thought I had all my computer problems solved when I got the “Drive Switch”(great product) from e-bay stores, but this email thing is really frustrating. I emailed Yahoo and got a message from some auditor wondering how well my problem was handled. I answered that I never got an answer from Yahoo. Now I can’t find the place I “clicked on” to mail Yahoo. They probably wouldn’t answer anyway. They must be working on their site. I’ve seen this in the past with other sites, where they are “upgrading” but don’t tell you to be patient or whatever. They just leave you hanging!!!!!!
Maria said,
January 6, 2004 at 2:23 pm
I’ve got this problem for almost a week…Nobody can fix it?
What is doing the Yahoo people??
Regarsd.
M.
Philip Chen said,
January 8, 2004 at 10:02 am
Looks like someone should teach them a lesson and publish this (lack of customer service) in the newspapers–like Business Week, what do you say?
L said,
January 8, 2004 at 11:02 am
Well, look at this, I thought we werer the only ones with this problem.”Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.” Seems not. Except I dont have this problem yet. My mother does though. I can still get into my mail, my mom cant on the same computer, through Yahoo? I dont understand. I am no fundi, Is the system crashing????????
chesley said,
January 8, 2004 at 2:56 pm
I’ve been having the same problem. I found that if I go to signin and click the secure link under the signin button I can get in. For some reason I can’t access yahoo profiles either… yahoo is a pain!
Bob jaques said,
January 15, 2004 at 3:58 pm
I am getting the page is currently unavailable. This is happening too often when i wish to access my E-mail, should I change to Msn
Gene said,
January 16, 2004 at 7:03 am
Well, well, well! MORE people with the same difficulty. I have been unable to access my e-mail since Christmas Eve. It’s been very frustrating, getting the same message you all have: ‘Sorry, the page is UNAVAILABLE.’ Even more frustrating is finding the proper link to contact Yahoo about the problem. Finally called them–OOPS! for ‘free’ users, we can only use the automated service. Used the automated service and got the response: ‘It’s not OUR problem. Contact your internet service provider or your system administrator. I contacted the ISP. Their response: “Sorry, things are fine here. It’s not OUR problem.’ Contacted the system administrator. Their response: ‘Sorry, everything is fine here. It’s not OUR problem.’
Well, it’s SOMEBODY’S PROBLEM!!!! What is equally frustrating is, I can go to somebody else’s computer and get on fine, but can’t do it on my own computer. So, if I want to access all of my e-mail addresses, I have to go somewhere else. My response: I’ve gone elsewhere. I’ve set up a new e-mail address at JUNO, and things are working FINE, thank you very much!
J. Belt said,
January 19, 2004 at 2:55 am
I’ve found that I can access Yahoo mail with Mozilla Firebird but not with Internet Explorer.
Ajay said,
January 19, 2004 at 9:08 am
I am facing the same problem.But i have found a solution for it.Just log on using yahoo messanger and if there is new mail in your mailbox a popup
windows will come and ask that u have got a mail.
just select go to yahoomail and u can access ur mailbox.
greg said,
January 19, 2004 at 10:43 am
I am having the same problem.
I am trying to Access my YAHOO GROUPS and getting this…………..
Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.
Hip City said,
January 19, 2004 at 5:18 pm
Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.
To get around this
before you sign in tick the secure box and sign in - this should work ok
greg said,
January 20, 2004 at 7:57 am
unfortunatly did’nt work.
but it works fine on my home PC.
I only have this trouble with my work PC.
Oh Well.
souh15 said,
January 23, 2004 at 2:49 pm
Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.
it’s the same problem …
ravi said,
January 23, 2004 at 5:20 pm
I am facing the exact same problem when I try to access Yahoo mail and Yahoo groups. Sometimes it works, sometimes it doesn’t. I couldn’t find a link to mail them about the problem either.
Elizabeth said,
January 24, 2004 at 5:49 am
I had the same problem. I think it’s Yahoo! trying to get people to sign up with their better service.
P.S. The secure button link works great for me.
Tampa said,
January 26, 2004 at 5:15 pm
I’ve been having the same problem, along with some thousands of people it seems.
My problem is with yahoo groups, but the error message is the same.
I believe this has to do something with some anti-spam action taken by Yahoo. If there are too many requests from the same IP, then that IP will be locked down for about 24 hrs or so. If you share IP with other surfers, then you might be suffering for the sins of others.
As an experiment I built a html page with links to 50 yahoo groups join pages in iframe tags. When I load this page from my harddrive, I always get locked out after about 15-30 join-pages have loaded.
You can work around the problem, either by setting up a http proxy under your LAN settings in Internet Explorer, or you could talk to your ISP about getting your own personal IP.
Good luck
Danny said,
January 26, 2004 at 10:06 pm
This yahoo login problem seems to be a serious one. Anyway, I use ’secure’ mode in stead of standard and it works for now. Good luck.
k. said,
January 29, 2004 at 11:59 am
same problem here for the last 3 days but only on yahoo groups! how annoying!
stef said,
January 30, 2004 at 3:21 pm
I have had the same problem for 2 months now. I can log into Yahoo Mail when using Netscape, but I can’t log in when using IE. This is unreal. Where are these yahoos???
Yahoo Hater said,
January 30, 2004 at 6:18 pm
Another frustrated yahoo user. This needs to be fixed. For now, everyone just use the secure sign in option. It works fine.
Tampa said,
January 31, 2004 at 12:54 am
Is there such a thing as a yahoo support ? Would be good to get some kind of official statement on this. Since I’m mainly interested in yahoo groups, the secure sign in option doesn’t do me much good.
kscouple said,
January 31, 2004 at 9:34 pm
Ok, so I am having the same problem, obviously, or I wouldn’t be here. But I went in and I went through the secure site for a little while today and it worked….then, all of a sudden I am getting the “Page cannot be displayed” message…no matter where I go. I thought I would be smart and try to sign up for Yahoo Messenger since I didn’t have one and try signing in through there and I still get the page cannot be displayed message there too. Do we have any other ideas, because I am completely frusterated that I cannot get into my mail or look at my groups listings. I am a moderator of a few and I cannot even get to them….grrrrrrrrrrrrrrrrrrrrrrrrr
>:-[
kscouple said,
January 31, 2004 at 9:35 pm
Ok, so I am having the same problem, obviously, or I wouldn’t be here. But I went in and I went through the secure site for a little while today and it worked….then, all of a sudden I am getting the “Page cannot be displayed” message…no matter where I go. I thought I would be smart and try to sign up for Yahoo Messenger since I didn’t have one and try signing in through there and I still get the page cannot be displayed message there too. Do we have any other ideas, because I am completely frusterated that I cannot get into my mail or look at my groups listings. I am a moderator of a few and I cannot even get to them….grrrrrrrrrrrrrrrrrrrrrrrrr
>:-[
abdul hamid said,
February 1, 2004 at 4:21 am
we are unable to open yahoo mails. it showing “THE PAGE CURRENTLY UNAVAILABLE, WE ARE APOLIGIZE TO SOLVE THIS PROBLEM. ” pls do it as soon as possible. we are suffering since from january 2004
i hope u find our problem and sort it immediately.
thanking you
tampa said,
February 1, 2004 at 8:11 pm
Until Yahoo get around to fixing this, one way you can remedy the situation is by using a proxy. A bit slower, but whatcha gonna do…
Pick a proxy from http://www.samair.ru/proxy/realtime/index.htm
Most, but not all of the ones that say LIVE work.
Newbie-guide to proxy setup: In Explorer, Tools - Internet options - Connections - Lan Settings
Bob said,
February 2, 2004 at 2:08 am
Hey,
I thought i was the only one getting this error too. And yes, i’ve gotten all those “This page cannot be displayed” messages. It’s damn annoying. I agree with the person up at the top, we should call up our local newspapers and tell them about this, tell them to go to this site and see how many of us we have, without actually knowing how many are out there with this problem. If anyone agree’s with me e-mail me at one_messed_up_child@yahoo.com . If someone finds a way to fix it, please let me know.
P.S. Secure works, but Yahoo! is very slow as of late compared to other sites like it. Does anyone else have this probelm??
Mahmood Ibrahim said,
February 3, 2004 at 12:59 am
I have Same problem no solution yet - exccept i used opera or anyother browser when this problems ouccers - others browswer work fine.i’m not sure its yahoo problem or bugsoft sorry microsoft problem
- any how for checking mail or other problems like u get problem go greeting page etc etc. use other web broswer instead of Microsoft IE.
xavier dsouza said,
February 3, 2004 at 3:09 am
Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.Hah i thought i was the only one to face the problem but there r so many people who r facing this problem . i think yahoo should seriously attend this problem for the better prospects of his yahoo customer. thank for . all the best
Dave Stewart said,
February 3, 2004 at 1:40 pm
It seems to be a problem with internet explorer because if I use another browser on the same computer I don’t have the problem.
Anyway try this it worked for me :
On the YAHOO email site under the ‘SIGN IN’ button there is a ‘Mode’ option. Click the ‘SECURE’ option then try to log in.
Dave Stewart said,
February 3, 2004 at 2:10 pm
Another possible fix is:
In Internet Explorer goto ‘Tools’ menu
‘Internet Options’
click on the ‘Security tab’
click on the big green ‘Trusted Sites’ icon
then below that click on the button labeled
‘SITES’
A new window will open. At the very bottom of this window is a check box labeled “Require server verification…” make sure this is UNCHECKED.
email me (if you can) at thisisjustforjunkmail@yahoo.com if you have any questions.
Tonya said,
February 3, 2004 at 4:49 pm
I also found that when I signed up for my free Juno email, which seems to be working PERFECTLY by the way, there is a place you can search the web once you login. When you do this, put in yahoomail.com
Then it will bring up a response. Click on that and it will bring you to Yahoo. Click on the secure feature when you log in and I get in every time. Just an idea!!!
Jose said,
February 3, 2004 at 6:22 pm
Shocked to see so many people having the same problem, but no official report has been published.
I tried all the solutions provided in this forum. Tried using the yahoo! chat, unchecked ‘Required Server Certification’, tried using the secure site and even changed my proxy settings suggested here. Nothing seem to working!!
Mahmood said,
February 3, 2004 at 6:55 pm
Simply use other browswer then IE until problem get solved
Glen Huffaker said,
February 3, 2004 at 7:03 pm
I’ve had this problem for a long time. Also I had to start a new account with them for chat because messenger won’t work with my first one anymore. I get a message “invalid login” but my mail usually works. I’ve been using Web2pop for a while too and downloading my mail with a normal pop3 client, I noticed if there’s a lot of messages, (junk mail) and I use Web2pop to get them, After it goes fine for a while, The yahoo server will block my account ((we are unable to process your request at this time)) for 30 minutes. And I have to wait a while and get the rest of the messages later. It seems like they’re tryin to keep me from using it too much. By the way I use the free version of yahoo mail.
Mahmood said,
February 3, 2004 at 8:32 pm
Glen this problem is only with IE ??? when this problem occures i use opera and check my mail.
Marlene said,
February 4, 2004 at 1:22 pm
Is anyone have a problem signing in on an account with yahoo. I am gettting a message that it’s deleted, but i didn’t do it. I try the password site and it takes me to the secert message and it lets me enter it then says that is been deactivated. I tried emailing yahoo and have got no where. Even tried to call them but they don’t help you bcause it is a free service. She said someone would contact me but i’ve been waitin for 3 days now. Anyone no what the problem could be I am very frustrated all my email address ect are on there.
glennis kearns said,
February 4, 2004 at 2:44 pm
Iam unable to send emails to my friends as they come back as undelivered.
Idon’t have a problem recieving them .What can be wrong?
jim said,
February 5, 2004 at 10:14 pm
I have two Yahoo e-mail accounts. One I can log into and get mail via the web. The other I can’t. Have tried using secure mode that does not work. Will have to try another browser.
However, some links on Yahoo! work fine on the account I can log into. Some do not. Some I get page can’t be displayed. Wondering if cookies have something to do with it. Deleted them and started over. Still same problem. I use SpyBot S&D. Is that a common app here? Servers down at Yahoo? Can’t imagine it would be going on this long.
Hmmm. Maybe a conspiracy by the evil MS Empire . . .
jim said,
February 5, 2004 at 10:36 pm
tried Mozilla and still can’t log on . . . turned off all cookies . . . can log onto one yahoo! mail account . . . but not the other.
in the case of my problem it looks like it’s on yahoo!s end . . .
steve said,
February 5, 2004 at 11:20 pm
i think it’s IE6 cuz after i updated my windows i had the same problem with “Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later” if i use netscape, it works…. damn microsoft! if anyone figures out how to fix IE lemme know, pects99@yahoo.com
Brian said,
February 8, 2004 at 11:17 pm
I dont know what the problem is.I thought I was the only one at first,or that it had something to do with the FACT that I had 453 e-mails in my inbox and it kept telling me to uncheck it.Guess not.
deb said,
February 9, 2004 at 5:09 pm
Glad am not alone, I get the same ‘page unavailable message’ and have been for over a week, i’ve tried for 2 hours today, got access for ten minutes then when I tried to go back on half an hour later the message was back! This never used to happen, does anyone have an email address to contact yahoo? there’s no contacts listed on their help pages. I live in Spain but use Yahoo UK. Anything to do with the doomworm virus? as my probs began Feb 1st!
deb said,
February 9, 2004 at 5:16 pm
I should have read the threads properly! after submitting my post I noticed the one about clicking ’secure’ first, just checked my mail - it wouldn’t open, clicked on ’secure’ and bingo! no probs, 4 out of 4 times.
michelle said,
February 9, 2004 at 10:07 pm
I was having the same problem with my yahoo email account, and I fix the problem by downloading netscape 7.1 and was able to get in to my yahoo account. good luck to all of you too
Rick said,
February 9, 2004 at 10:23 pm
everytime I log on and try to get my mail there is a differnt name there, not mine. I then have to log them off and log me on. there is no one else using this computer?” what gives?
Jon said,
February 12, 2004 at 3:04 am
Same problem here…..been trying to get yahoo to help LOL. Well trying to find a yahoo spot for help. This sucks and I hve some really important stuff in my mail I need to read. Hope this gets fixed soon
tash said,
February 12, 2004 at 4:59 pm
i have been having problem accessing my mail a/cs. i cant access it through the mail option through messenger as well. The message that i get is ‘’Unfortunately, blah blah blah please try again later. Return to Yahoo! ‘’. This gives an option to sign in again….but still doesnt give me access. I sort of noticed that it gave me one access / day…and i have 2 a/cs, but whats frustrating is that my sis can access her mail, any number of times…so i think the one access a day was just my imagination.
Someone has got to do something about this as its getting extremely frustrating!!!!!!!!!
carrie said,
February 13, 2004 at 1:20 am
For those using Internet Explorer try this…
Open your Internet Explorer. Go up to Tools. Select Internet Options. Click on the connections tab. Click on LAN Settings. Make sure everything is UNCHECKED. Click OK. If needed click Apply. Click OK.
Hopefully this resolves most of your issues.
asia said,
February 14, 2004 at 1:10 pm
Yup, by checking the SECURE mode and not the STANDARD mode, it works!
Kerry said,
February 14, 2004 at 4:51 pm
i had this same problem and yahoo claims the problem is with the ISP provider. my yahoo worked fine until i joined a yahoo club then clicked back through all the links that got me to the club. This is what started it for me. still unresolved though i am able to log in from another computer in my home connected to the same router. it may therefore have something to do with computer’s configuration. hopeit help.
JP said,
February 15, 2004 at 11:34 pm
“Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.”
This error message pops up when trying to login to Yahoo Mail and also, Yahoo Groups. Has anyone found a solution to this awful problem?
I switched from IE6 to Netscape7 and everything worked well for about an hour… then the same problem and error message!
I reinstalled XP and everything worked well for about an hour… then the same problem and error message, again!
Standard or Secure modes make no difference. If I wait 4-6 hours, somtimes I can get into the sites, but not always.
Any and all suggestions are VERY welcome and appreciated, thanks.
Ben said,
February 17, 2004 at 3:25 am
Delete your cookies and try. It should work.
dave said,
February 17, 2004 at 4:55 pm
I tried the advice posted by Carrie and it seemed to have corrected the problem.
Open your Internet Explorer. Go up to Tools. Select Internet Options. Click on the connections tab. Click on LAN Settings. Make sure everything is UNCHECKED. Click OK. If needed click Apply. Click OK.
Vade said,
February 17, 2004 at 9:25 pm
Besides the solutions that are already listed (i.e. using Secure), I found that by going to Internet Options –> Privacy tab, go from Medium (default) to Low. Then I had no problems.
Devin said,
February 18, 2004 at 8:16 pm
Thank you SOO MUCH for fixing this problem for me. I’ve been trying to fix it for about a month!!!! I was a step away from giving up until I found this forum.
evan said,
February 25, 2004 at 5:35 pm
I couldnt access my email on yahoo for 9 days.. same problem as all you guys.
In the end.. i found a simple solution.. its called outlook express.. hey.. at least now if theres a problem.. i can call my ISP and we can resolve it together
now thats service.
ALIJAN said,
February 25, 2004 at 8:16 pm
I have the same problem
roger said,
February 29, 2004 at 7:50 am
When I try to access my yahoo mail I get pages of control characters, on my friends computer I have no problems.
David Baily said,
March 4, 2004 at 11:54 am
yahoo mail has become very slow this past month. sometimes when i hit send it pauses for several minutes and then says”you have given a command this browser cannot understand.” if i then hit send a few more times eventually it sends the message and gives me the screen”your message has been sent thank you” it also will not let me download pictures to send anymore. does anyone else have these problems?
kris said,
March 8, 2004 at 12:27 am
i am not able to login to mail.yahoo.com although i can open yahoo.com still i am not able to sign in my acccount, when i tried pinging yahoo.com works but not mail.yahoo.com, can anybody tell me what the probelm is………
Rachael said,
March 9, 2004 at 6:53 pm
It will work for a few minutes then die on me. Is it time to upgrade to paid mail service or is that what Yahoo wants me to think? A long-time Yahoo user, I’ve never had a problem until now.
Fiona said,
March 9, 2004 at 9:10 pm
I am using linuz mozilla web browser and I can’t even get to the yahoo mail login page!! It jsut gave me a blank page only while the status bar says its done.
Tommy said,
March 11, 2004 at 4:56 pm
Tried all the suggestions, secure mode works for me as does the advice from Carrie. Thanks
ks said,
March 14, 2004 at 2:15 am
I am using Linux and mozilla, When I connet to yahoo.com nothing will happen, the status bar will display connecting to www.yahoo.com and follow by done, but the display on browser still displaying old contain. This happen on yahoo.com and yahoo mail. I tried many solution still the same. I boot to MS Window and use IE, there is no problem at all, Anyone know how solve this? please help.
ukdover said,
March 17, 2004 at 8:11 am
My problem with Yahoo is 95% of the time I try to access my mail, my system crashes.
I have McAfee Viruscan 8.0; Spy Sweeper and I have used PC Pit Stop and a whole bunch of scans and I am virus free. So what’s the deal? What’s going on in the technological world of viruses and crashing email systems?
P.S anyone experiencing Wkspatch[1], 2 0r 3 or Svchost.exe McAffee warnings? Once deleted they reappear - yet I get scan free results… hum????
Qwerty said,
March 17, 2004 at 7:20 pm
If you happen to be using Linux and mozilla, go to the opera website and download the Opera web browser for Linux. Yahoo mail works for me when I use Opera. However, it still does not work for me when I use mozilla.
MacAlbain said,
March 19, 2004 at 10:11 am
I have Yahoo!Mail Plus (I pay for it) and over the last couple of weeks the performance of Yahoo!Mail has been terrible! I continuously get page unavailable error messages. Clicking refresh sometimes works, but the servers are acting like they are overloaded. It is near impossible to compose, reply or forward as the page will timeout somewhere along the creation path. Access to my.yahoo.com works fine, as does access to another non-Yahoo webmail account I have. I have relunctantly switched my email over to this other account although I really like all the features of Yahoo!Mail. Yahoo!Addressbook also seems to have some problems too…. Is Yahoo doing anything to improve this situation? There is no mention of “virus” problems or email problems at Yahoo in any news. How do you find out the status of the system at Yahoo!Mail?
orangblossom04 said,
March 20, 2004 at 3:36 pm
i have yahoo email and for the past 3 wks i have not been able to attatch or type in the normal box for compose email i can only type in the subject box,I have uninstalled yahoo messenger but to no avail it is still doing it!!
i can recieve mail tho very confusing and frustrating cuz i dont wanna email people with my regular email. when i get into compose it says done but with error then i click on the error and it says access denied does any one know why this is? could it be my mcaffee stopping my yahoo mail?
If any one knows the answer to this id appreciate it thanks for your time
s alex said,
March 22, 2004 at 12:35 am
I have been having a nightmare with my yahoo mail I have several paid email accounts and 2 plus accounts and I’m getting ready to cancel all. What a pain. I compose letters and then they disapear and and a no access page comes up…What gives
r2fs said,
March 22, 2004 at 7:52 am
Thanks to Chersly im getting into my yahoo account.
if I go to signin and click the secure link under the signin button I can get in.
John said,
March 24, 2004 at 2:34 am
I have a strange problem. I type in a message in Yahoomail and hit the send button. Sometimes it confirms that the message was sent, other times it simply gives me a blank new message screen without sending the message.
If I then retype the message it may or not work. I am having to send the same message 3 or 4 times. The same happens on my home (XP Pro) and work (W2000) PCs.
I have the same problem with the Move To Folder and Reply buttons. All other programs work fine, I only have this problem with Yahoomail.
Any suggestions?
Gene said,
March 24, 2004 at 7:23 am
I wrote a lot earlier about my problems with signing in to Yahoo. Moved all my stuff through juno. THEN I joined Yahoo Messenger, and was able to get into mail when it said I had new messages, or through the tools ’send e-mail’, then click on ‘mail’ icon once i got there. everything seems to be working fine and still does. Tried something new today. I use Internet Explorer. Go to Tools. Click on Internet Options, then click on ADVANCED. Check the box ‘Use passive FTP (for firewall and DSL capability)’ and also ‘Use HTTP 1.1 (for proxy connections)’ if that applies to you. Tried that today and then went back and signed in. Got on IMMEDIATELY as if there was never a problem. So, if you are behind a firewall or use DSL, or use proxy connections, this may be the problem that we all have been having. The computer will only do what we tell it to do, and we have to tell our computer that it’s OK to go through the firewall or dsl or proxy connections to access. I was having this problem only on my computer at work (which IS behind a firewall and has proxy connections). I had NO problem going elsewhere and logging on. Try this. It may solve your problems. I hope it works for you. It did for me. Have a GREAT day!
MacAlbain said,
March 24, 2004 at 12:21 pm
Yahoo mail seems to have cleared its problems and is working normally again for me…..
Brian said,
March 29, 2004 at 1:14 am
Yahoo!mail, unable to receive incoming email messages, except for some meds spam. I have sent email to my Yahoo address with other yahoo acct, hotmail, & netzero accts = nothing received. The questionable Yahoo acct will sent out messages ok. Will not receive message when this address is included in outgoing addresses. Has been mal-email functioning since approx 3/25-26 on incoming mail.
No filters set, checked address block, spamguard
wasn’t changed. I have clicked “spam” on some incoming messages recently. Seems like each time
I clicked “spam” on incoming spam, I received fewer of regular expected mail. Until now nothing is coming in.
Any ideas?????
Mike said,
March 29, 2004 at 4:17 pm
Like a few other people here, I have had trouble lately composing, replying, and forwarding Yahoo email. It started around the time I installed McAfee Security Suite (ver 6.0) a couple of weeks ago, and I just fixed the problem now.
The problem was that McAfee’s popup blocker thought the “compose” area of the email page was an advertisement. To fix the problem, I opened the McAfee Privacy Service (right click on the McAfee icon in the system tray), followed the “block ads and web bugs” link, then unchecked the box for “Remove ad content from web sites”.
That worked like a charm for me. Hopefully it will help a few others too. Good luck.
Robert said,
March 29, 2004 at 8:21 pm
I had the same problem…I used the solution of going to Tools…Internet Options…Connections…LAN settings…then unchecked everything. I just hope that this does not mess something else up…The alternative is to use Netscape.
r.k.pillai said,
April 2, 2004 at 9:22 pm
I have the sam3e problem in my home pc. while in office pc it is ok. is it due to server problem. head spinning troubles . can yahoo solve this out
Cecil said,
April 5, 2004 at 10:50 pm
this problem happens to me every few weeks now. i had mistakenly bought yahoo mail plus because they had a deal going. you would think the problems would disappear when you’re a paying customer. no way! i’ve been unable to access via web for 3 days and counting. luckily i can check via outlook (but i can’t take advantage of the disposable email addresses for spam — which is great). but i’m probably going to cancel my yahoo mail plus. btw, i tried different browsers, link via chat, secure link, etc, and to no avail. it has worked before, but not this time.
this problem is too commonplace for it to be hushed. let’s get this out in the public .. Information Week Mag, CNet.com, techtv.com, who else?
Zeke said,
April 7, 2004 at 12:40 am
i don’t know if anyone’s answered this…but when i want to write or respond to an email, everything shows up BUT the textbox where i’m supposed to write. when i minimize it and bring it back up, the background shows through that box and when i scroll up and down, there’s lag. i can’t even click on the box. refreshing the page and restarting my computer don’t help. i don’t know what to do…perhaps i have some kind of virus?
i would really appreciate your help! thanks!
pd said,
April 9, 2004 at 9:24 am
Everybody seems to agree on the problem but I have yet to read of a solution!!!!!
dc said,
April 9, 2004 at 4:22 pm
I am having trouble with typing a message in yahoo it it tells me there is an error on the page. I can not type in the textbox but can type other places. This is with my home computer only. I just put McAffee virus protection on my computer. (It was time to update) What can I do to fix this. Help!!! I have tried to find a phone number for help but could not find one.
Marcelo said,
April 10, 2004 at 12:08 pm
Same problem here in Brazil. Surprise! I don’t see any explanation on yahoo site! I don’t see anything anywere! I almost bought yahoo plus. Now I feel great I didn’t.
Dan said,
April 10, 2004 at 6:37 pm
Hi folks,
Hrmm… I’ve had Yahoo! Mail Plus for the last two years and have had no trouble connecting, other than around Nov 10 for about a day. (Well, now that I think about it, for the last couple of days when I try to send mail, I get a ‘connection timed out’ but just clicking ’send’ again seems to work fine.)
I almost always use the secure link (which everyone should use, if you don’t want the script kiddies picking up your webmail password). I’ve connected from a variety of browsers–IE, Mozilla, Firefox–and a variety of operating systems–linux, Windows XP, Win2000.
James said,
April 12, 2004 at 5:48 am
“Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.”
It looks like this system has been down for a few days now. I will have to switch to hotmail!
James said,
April 12, 2004 at 6:02 am
I had the same problem…I used the solution of Here is the Solution, posted by Robert on March 29th, 2004 at 08:21 PM. to quote him:
“I had the same problem…I used the solution of going to Tools…Internet Options…Connections…LAN settings…then unchecked everything. I just hope that this does not mess something else up…The alternative is to use Netscape. ”
Thank you Robert, your solution worked for me. I will not have to switch to Hotmail after all!
marcelo said,
April 14, 2004 at 10:00 am
well. netscape did not work for me. LAN settings? All boxes were already unchecked.
What should I do? Please help!
Catherine T said,
April 14, 2004 at 6:57 pm
I had major trouble logging into my Yahoo email account today, though I didn’t get the standard, “Sorry but the page is unavailable…” Instead I got a message saying my password was invalid. Tried again, and again, and again. Finally tried their “Request new password” option, but received a message that my account had been deactivated. If I only had the free Yahoo service I wouldn’t really care, but I paid $35 for Yahoo Personal Address, and now I can’t use it. Neither did I get a reason as to why my account was cancelled. I used their Customer “Care” Contact page — FOUR TIMES — but got nothing more than a computer generated response that was no help at all. So I tracked down their phone number. The number is: (408)349-7770. I was told that my account was cancelled because I had violated Yahoo’s Terms of Service agreement, but they wouldn’t specify as to exactly how I breached it. I got transferred to some “supervisor” who was absolutely clueless, and who treated the reason for my cut-off as some secret FBI file. She said she didn’t have specific info regarding which part of the TOS I violated, and that she didn’t know who had the info. She wouldn’t transfer me to her supervisor because he was “unavailable”. How convenient! So for all I know a hacker could have cracked my account password and manipulated my account in a negative way — and I’m being punished for it. Or, perhaps I did violate the TOS, but I have no way of knowing because no one at Yahoo will tell me diddly-squat. If any of you premium Yahoo members have an unsolved problem with them, I suggest you file a claim with the BBB. Yahoo’s customer service is the absolute worst. I tried to be calm with the rep on the phone; I was professional, didn’t cus, etc., but she told me to “shut up” and not to interrupt her, and she accused me of not listening to her. But really, she wasn’t listening to me, nor did she care about helping me.
VANESSA DOMINGUEZ said,
April 15, 2004 at 12:45 pm
HELLO, I RECENTLY GOT YAHOO’S MESSENGER AND MAIL. I WOULD LIKE TO CANCEL THAT IMMEDIATLY IT IS CAUSING ME DIFFICULTIES TO LOG ON TO MY AOL INSTANT MESSENGER. SO IF YOU CAN CANCEL MY ACCOUNT THAT WOULD BE GREAT, ALSO I GOT THIS YAHOO TOOL BAR AT THE TOP OF MY SCREEN AND THAT INTERFERES AND I WANT THAT REMOVED AS WELL!!! THANK YOU FOR LISENTING PLEASE GET BACK TO ME ASAP - VANESSA DOMINGUEZ
Dougie from Scotland said,
April 16, 2004 at 10:05 pm
Hi Guys,
Firstly, thanks to the man for having this site up. It was nice to know it wasn’t just me that had a problem with these sad gits at yahoo.
I tried EVERYTHING that is posted here and nothing worked.
Still couldn’t get into yahoo mail.
I’ve accessed it through Outlook Express now and have no intention of going back.
BUT BUT BUT !!!!!!!!!
By complete fluke , I’ve found a way to beat it !!!
I got an email on my AOL account from someone who put a link back to their yahoo address in the body of the message.
Clicked on it and ….VOILA !!
Tried sending myself an email to AOL with my own yahoo address in the text….same thing….straught in !!
So………..
If you are locked out of yahoo mail….
Send an email to yourself with your yahoo email address as a hyperlink……
Cl;ick on the link and it should get you in !!
Hope this might save someone all the grief I went through.
Dougie
P.S. I agree that this should be made public.
With Google setting up it’s freemail , yahoo must be sh*tting themselves….might convince them to sort all this out.
H.H. said,
April 19, 2004 at 2:52 pm
whatever…this stuff is so frustrating that i’m very happy whenever i somehow manage to squeeze in!
shervin said,
April 22, 2004 at 2:35 am
I have never had such problem with yahoo until tonight when it happened to me twice. As you know yahoo provides POP access to users for a fee. I did not want to pay this fee and at the same time I was looking for a way to download my e-mails to outlook express. So I found this program called YahooPOPs! which essentially downloads your e-mails from your yahoo mailbox to your outlook express. I set it up and started downloading my mails. Halfway through the process it seemed that the access to my mailbox was blocked. At that time I tried to directly log on to mail.yahoo.com but I got the famous message that everyone is complaining about. After about 15 minutes of trying different things the problem went away as mysteriously as it had appeared! I resumed downloading the e-mails with the YahooPOP software and guess what, yahoo blocked me again! This time I had to wait more than 45 minutes before yahoo changed its mind. So here is my hypothesis (which I am certain yahoo will never confirm):
If you try to get cute with yahoo mail and set a robot to download from it, yahoo will detect and disconnect you. They seem to want you to either log on directly or use their fee-based POP service.
Sounds like I did give an explanation rather than a solution! Anyway, for me the solution was not to set an automatic downloader to get my e-mails. Limit the amount of per second data you download from yahoo or it may detect you as a robot and refuse connection from your PC and IP address.
Again, this is all my opinion and more probably than not, I can be wrong.
H.H. said,
April 22, 2004 at 9:17 am
Unlike some people who posted their messages here, i dont feel like dumping yahoo. It provides so many cool things….so at times instead of signing IN, i sign UP with a NEW id…just to use yahoo! And Shervin, did u mean the appearance of “sorry, page unavailable…” is due to excessive downloads? or is it that something else happens due to robotic download?
shervin said,
April 22, 2004 at 10:25 pm
I THINK that when you download a large amount of data in a short time from your yahoo mailbox it assumes you are using a program to retrieve your mails automatically rather than actually logging on to mail.yahoo.com or pay the premium for POP access, which is what they want.
As I said this is just my theory and besides I can see that many other people have had other reasons that prevented them from accessing their mail box, including the use of a proxy. All I’m saying is that it seems that yahoo doesn’t like it when you use a program to download your e-mails and penalizes you by service refusal if they get wind of you doing this.
jiji varghese said,
April 24, 2004 at 7:15 am
please sar,my yahoo mail link window no open
Debbie said,
April 24, 2004 at 8:49 am
I have been getting the unavailable for 2 weeks now and only when it says I have new messages can I get in. I am internet connected by netzero which is powered by Yahoo. It is so frustrating, I thought it was due to the way I have my computer hooked up, but now I see by all of your comments we are all upset with this. I can’t believe yahoo is not doing something since there are so many users out there and like you all I like Yahoo’s sights best of all. I have used AOL,MSN and yahoo has always been my favorite. I hope we all can get this resolved.
ikari said,
April 28, 2004 at 2:13 am
Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later. Getting that for about two months now nothing works and yahoo doesnt accept calls about it because its a “free service”, way to go yahoo.
Joan Bolton said,
April 28, 2004 at 5:15 am
I am sick of being unable to get my mail from Yahoo. Every day the same thing page unavailable at this time. When is something going to be done about this.
Sharpened MAil said,
April 30, 2004 at 2:35 pm
well well I finally found a bunch of people suffering like me!!! Well for you all information I have been having dumped to yahoo 999 page for email since 2-3 years!! Hehe first i had it with both my yahoo email addresses , then i screamed mails at yahoo for one of them and they are pretty darnm aware of the problem. So eventually my first email was fixed, but by second is still pain in the ass. I tried all tricks since 2-3 years and it takes a while to login mail. secure mode, multiple click s weasling way in through Accounts Info, my.yahoo, Chat rooms, Profiles but never ever immdediately from normal front page i.e mail.yahoo.com. I tried login from maybe 3-4 countries on various systems, hell even changed the com part at end address to abbreviations of various countries. Manipulated caches and so , But the fact is as below;
a) yahoo knows what the problem is
b) they damn care and are too lazy to solve it
C) all you folks send them mails by highliting all above posts and copying into email and sending to yahoo.
d)damn yahoo old geezers stop gobbling beers and get your piles laden rears onto this major issue, or have a stinky demise a la dinasour.
e) If you yahoo didnt hear me first time., well hell ya get up and solve this issue..
f) As a sign of protest i have cancelled my working yahoo mail and switched to msn, i use the other one for storage, yeap thats what yahoo has come up to a low down storage bunker!!!
g) While know all the fatalities and disasters of java script, thank you yahoo for forcing us to swallow that, switching to old version is like commiting crime, always reminded that u are back bench.
H) I cant believe that u yahoo ppl are scraping money by exposing our beloved consoles to those ugly jackers and intruders, and if you know that mail is spammed with netsky, bloody hell message back to sender not receipient.
i) i really think that loading with java is dangerous, at least i will credit you that you don’t ceremeniously inject tracker upon exiting like msn does (it will pump tribal fusion as i caught it many times while exiting to msn page from mail)_
j) i really think you all should email to yahoo’s over gloated geezers that soon we all be switchin them off.
Sorry for writing with so many mistakes hell i am tired at this moment and its night time my place and i was just a while ago dumped to YAHOO999(aka 666 satan) page. Curse you Y mail.
as for emergency fix forget secure mode. If u can login to messanger just click and login from there or else furiously high speed try login in, ( FU, multiple tries won’t get you locked out, as i don’t think all times its possible, maybe once or twice)
eric peterson said,
April 30, 2004 at 10:10 pm
I have not been able to get into my mail for three days. It is geting frustrating. Is there anything you can do? Thank you very much I appreciate it.
anon said,
May 1, 2004 at 8:32 pm
Taken from another posting at DSLReports.com:
Try lowering the MTU (Home/Wan Settings). Start with something like 1352, if it works, move it up until it no longer works, then move it back down. I know it doesn’t sound like it should work but it does.
Syed Muhammad Al-Yahya said,
May 3, 2004 at 7:15 pm
Many people in this case are facing this problem right ???
“This page is currently unavailable. Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.”.
As my experience as System Administrator in Malaysia about 2 years, i’m facing this problem too…
and now i I have a solutions, maybe you’re using DSL modem with router or maybe this course is from your enterprise that have a proxy firewall such an example ISA firewall. But let make this thing simple, So the best way is try lowering the MTU.
What is MTU? MTU (Maximum Transmission Unit) is the maximum size of each packet sent (in octets).
If you’re using DSL Modem with Router
The MTU can be found on web-based configuration just an example on Aztech DSL modem is http://starmodem or http://192.168.1.1
1. Go in the Expert Mode
2. in Wan Connections. u saw PPP WAN uplink. Click Edit.
3. Click Edit ‘Ip Interface’
4. now u will find the MTU. Change it to 1350.
5. Click Change
That is based on Aztech DSL Modem, but i think it’s a same concept on other brand.. I hope u all can solve this problem..
Now u can check ur yahoo mail without clicking the secure site.
p/s : about the MTU, u can put it higher if u like, but try to experiment it if it work when using yahoo mail.. until u get the best MTU. Credit also to anon for sharing ideas.
regards,
Syed
TIDY DILLARD said,
May 6, 2004 at 3:58 pm
SOMEONE HACK INTO MY YAHOO EMAIL AND CHANGE MY INFO AND I CAN’T SIGN IN AT ALL MY OLD EMAIL ADDRESS IS TIDEE_2001@YAHOO.COM AND I CAN GET MAIL BUT CAN’T GET IN IT.
david said,
May 11, 2004 at 1:02 pm
reinstalled yahoo, and for some reason when in chat trying to access peoples profiles, i get an error message and i cant view the profiles says something to the effect of Http://files cannot be found make sure spelling is right. this happens all the time. please help,,ty
Kouzov said,
May 11, 2004 at 9:12 pm
I can not reed my mail any more from my computer. When I click on a message that I have recieved I get blank page. On any other computer I can reed my mail, no problem; the problem comes when I try to reed the mail on my computer at home. All that I get is a blank page.
nellie said,
May 22, 2004 at 10:44 am
I can’t access Yahoo email at home. I receive the same message “Unfortunately we are unable to process your request at this time……”. This is so frustrating. I have tried every fix you recommended and a few worked for awhile. Now nothing works. So I gave up and signed up with a free hotmail account. Problem solved.
My theory is that Yahoo wants to force people to sign up with a premium account.
tonton peralta said,
May 23, 2004 at 7:29 am
I have a problem like this can you help me.
YPAGER.exe has generated and will be closed by Windows.
You will need to restart the program.
An errror log is being created.
Ali said,
May 25, 2004 at 8:43 am
I cannot access my yahoo email- It takes me to the page that says I have x amount of email, but then displays a cannot find server page. If anyone can help, this mail is very important stuff for school, financial aid, etc! I have tried several ideas above but none work. I did recently install a netgear router to my pc.
Thanks
S.M Adaa Zonen said,
May 26, 2004 at 10:11 am
Unavailable page yahoo mail why
please send me the reason
Abdulaiz said,
May 27, 2004 at 9:27 am
Dear sir,
Unfortunately, we are unable to process your request at this time.
This message is coming alternatively. Please solve it
Abdulaziz
Frank said,
May 27, 2004 at 9:01 pm
just this week when I log on to read my e-mail, the subject column is blank, If I disable my Norton Internet Security, then click back to mail the subject appears again..This only happens at my home computer, It works ok at work..any ideas/
iS THERE SOME TYPE OF CONFLICT AND HOW CAN I RESOLVE IN MYN COMPUTER?
Syed Muhammad Al-Yahya said,
May 28, 2004 at 12:35 am
===========================
HERE IS THE SOLUTIONS !!!!!
===========================
Many people in this case are facing this problem right ???
“This page is currently unavailable. Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.”.
As my experience as System Administrator in Malaysia about 2 years, i’m facing this problem too…
and now i I have a solutions, maybe you’re using DSL modem with router or maybe this course is from your enterprise that have a proxy firewall such an example ISA firewall. But let make this thing simple, So the best way is try lowering the MTU.
What is MTU? MTU (Maximum Transmission Unit) is the maximum size of each packet sent (in octets).
If you’re using DSL Modem with Router
The MTU can be found on web-based configuration just an example on Aztech DSL modem is http://startmodem or http://192.168.1.1
1. Go in the Expert Mode
2. in Wan Connections. u saw PPP WAN uplink. Click Edit.
3. Click Edit ‘Ip Interface’
4. now u will find the MTU. Change it to 1350.
5. Click Change
That is based on Aztech DSL Modem, but i think it’s a same concept on other brand.. I hope u all can solve this problem..
Now u can check ur yahoo mail without clicking the secure site.
p/s : about the MTU, u can put it higher if u like, but try to experiment it if it work when using yahoo mail.. until u get the best MTU. Credit also to anon for sharing ideas.
regards,
Syed
sneak_nakata
Debra D. Walker said,
June 3, 2004 at 6:38 am
Every Time that I try to access my yahoo e-mail
account, a page comes up that reads:
Yahoo!-999 This page is currently unavailable
Unfortunately, we are unable to process your
request at this time. We apologize for the
inconvenience. Please try again later.
And later…hours, days…I do try again, to NO
AVAIL. What’s going on? One moment, I was reading
my e-mail, and then, for NO apparent reason, it
wiped me out and I couldn’t get back into my e-mail account?
Linda said,
June 3, 2004 at 2:15 pm
Yahoo mail was inaccessible yesterday and extremely slow today. Anyone know what is going on?
Debra D. Walker said,
June 4, 2004 at 1:29 pm
Above, I posted a complaint about Yahoo!-999 and
not being able to get back into my yahoo e-mail
account.
I tryed just about everything, with no results.
Then while I was…’once again’…on the sign-in
page, I clicked on the secure tab and bingo, I
was FINALLY able to get into my e-mail account.
So, needless to say, you might want to give it a
try.
jean daniel lomont said,
June 5, 2004 at 3:37 am
help please, my wife can only log onto her e-mail. once she gets the message, welcome sofia, the mail box locks up and she can not open her folders, or sign out or compose. all she can do is click on the red “x” at the top to get out of the page. her address is “sabecassis@yahoo.com” and her i.d. is: sabecassis, but once she gets into the box that is it. however i have a yahoo mail box as well and mine works fine. what is wrong with her mail box that it keeps hanging up?
once in a while it will let her go to the inbox and she opens one e-mail and then it hangs up.
this is a real pain and we would like yahoo to correct but i can not seem to get hold of anyone.
can you help.
jean daniel lomont
lomont8437@yahoo.com
TRENT said,
June 13, 2004 at 6:17 am
For going on 3 weeks I havent been able to get into my email it wont let me past verify password can anyone help?
Richy Rich said,
June 14, 2004 at 3:25 pm
IF YOU WANT IN TO YOUR YAHOO EMAIL ACCOUNT YOU GOTTA GO THROUGH YAHOO MESSENGER.IF YOU AINT GOT IT DOWN LOAD IT. AND THENNNNNNN….
1ST. LOG INTO MESSENGER AND CHANGE THE USER, IF YOU AINT GOT IT DOWN LOAD IT.
2ND. GO TO ACCOUNT INFO/ WHEN THAT LITTLE BOX APPEARS CLICK YES (I THINK THATS A DEFUALT BOX)
3RD. YOUR GOING TO HAVE TO REVERIFY YOUR PASSWARD TO GET INTO YOUR ACCOUNT INFO
4TH. ONCE YOUR IN YOUR NOT GOING TO WANA CHANGE ANYTHING… SO CLICK FINISHED
5TH. AND FINNALY.. IT’LL TAKE YOU BACK TO THE MESSENGER PAGE… TOP LEFT MAIL BUTTON.. CLICK IT AND YOUR IN…. EVERY TIME… BACK DOOR BABY
6TH. SCREAM AT THE TOP OF YOUR LUNGS TILL YOU FEEL BETTER.
CAUSE YOUR GOING TO HAVE TO GO IN THROUGH YOUR YOUR MESSANGER ACCOUNT INFO (EVERY TIME!) IF YOU CANT GET IN.
CHEERS
TRENT said,
June 14, 2004 at 10:16 pm
I downed the messenger but I still cant get into my email!
Michael said,
June 15, 2004 at 10:29 am
hey, Yahoo!Mail has just updated free to a service offering 100MB storage … great, i thought! then i discovered i could only get as far as my “Check Mail” page once signed in - i couldn’t get anywhere near my messages. & the format was weird. i hope Yahoo!Mail can get this problem sorted fast because i’m expecting some very important news soon! (& email, typically, is the only way i can get it!) has anyone else experience this at all? i appreciate the 100MB thing but i’d rather have something that actually works, than all the space in the world but no way to use it! (so, i’ve created another email account elsewhere…)
Michael said,
June 15, 2004 at 10:31 am
this is the kind of stuff i’m getting:
<a href=”/ym/ShowFolder?rb=Trash&reset=1&YY=57394&inc=25&order=down&sort=date&pos=0&view=a&head=b&box=Inbox” class=”first” title=”Navigate to the …
Sue said,
June 15, 2004 at 3:38 pm
I have 3 yahoo accounts, one of which is a paid account. Since early this morning, I have had little to no success accessing any of them. What little access I’ve had won’t allow me to respond to emails and the whole program just freezes up. It would be nice if they’d acknowledge the problem and let users know what they are doing to fix it and how long it will take.
Joy said,
June 15, 2004 at 5:33 pm
I have had a problem accessing my e-mail account for 2 days, and I don’t know where to go for help. Obviously, others are experiencing the same problem.. Hope Yahoo can fix it because I can’t.
Casey J. Benefield said,
June 15, 2004 at 6:32 pm
Hey, I’m having the same prob. It’s not my DI-604 either. I dropped my MTU to 576 (56k standard) and inched my way up to the normal 1500. Never worked. I tried IE, Firefox, Opera, no result. They are having a network failure.
Next Issue: My yahoo messenger does not work. No log in… The tracert to their (mail.yahoo.com) works. (206.109.127.60). There is a serious latency at the last hop. Maybe they’re going through some sort of DoS attack…?
crazed said,
June 15, 2004 at 10:12 pm
just found out about the new storage and tried to sign in to check it out, entered id and password..pressed sign in and what do i get but a page full of garbled letters and characters.
Michael said,
June 16, 2004 at 12:13 am
i think it’s happening to everyone … or most people. i want to be sympathetic to Yahoo & praise them for enhancing their service, & i know that mistakes happen … but i think it’s totally unprofessional because it’s gone on now for over 24 hours. i REALLY hope they fix it soon! & until now, Yahoo has been the best. a question to Yahoo: what’s going on?!
Steve T said,
June 16, 2004 at 12:50 am
Experiencing similar problem since the upgrade. Mails being sent ‘via’ the yahoo accounts are taking hours to reach the destination (in some cases over 24 hours) - only know this as I belong to a group and postings that I make normally appear within a few minutes.
Most other users wouldn’t be aware that their mail isn’t arriving as ‘usual’
mariam said,
June 16, 2004 at 5:49 am
why isn’t the yahoo mail not working at all ???????
David said,
June 16, 2004 at 9:36 am
Any ideas why uk yahoo mail loads up as what looks like HTML. In the past I have just had pages of characters. This is a fairly frequent occurrence. Tried logging in via international sites which works until mail goes back to uk.
Michael said,
June 16, 2004 at 11:22 am
what i want to know is if this thing, this problem, is affecting EVERYONE (or most) with a Yahoo!Mail account. if some people can acces their mail, i wonder what the difference is betweem “us & them”! as far as i know, i’m all there with recent updates. someone suggested that it could be the sheer volume of people just clambering to get hold of a free 100mb Yahoo mail account. i’ve done Internet searches on this & i can’t really find much info about these problems - except this nice little forum where we the people can vent our frustrations… & i wish i knew more than speculation… & Yahoo! seems to be doing a PR blackout.
Michael said,
June 16, 2004 at 11:53 am
you’ve probably all seen this by now - nothing about what we’re discussing, just the promo. still…
http://www.pcsympathy.com/article505.html
http://www.google.com/search?hl=en&ie=UTF-8&q=Yahoo+boosts+free+e-mail+storage+to+100MB&btnG=Google+Search
crazed said,
June 16, 2004 at 1:15 pm
I ws having trouble with loads of garbled letters/character when i tried to sign in…I’ve found i can get into my email if i use dial-up…and i tried making another email account and i can get into that one no problems.
So does all that garbled letters/numbers stuff mean my ip has been blocked from accessing my own email account ? why ? what is going on ?
this is just getting confusing now
Kenneth Cassar said,
June 17, 2004 at 7:09 am
My problem is that I can access my yahoo email from work, but not from home!!! And no “page cannot be displayed” etc either. I recieve a pop up telling me “Getting File Information:…..from us.f511.mail.yahoo.com
Driving me mad!!! Can anyone help?
what_the_h*$l said,
June 17, 2004 at 11:59 am
It’s good to hear that I am not the only one having problems with their yahoo accounts. I can log in and receive mail with little or no problems, but I can’t send mail…. Emails sent either through the Yahoo website, or their smtp server take hours to arrive (if at all!)..
Does anyone know what is going on at yahoo? I’ve sent yahoo repeated Help forms, with no response.
Jayne said,
June 17, 2004 at 5:31 pm
I’m almost relieved to know I’m not the only one having problems accessing Yahoo mail! Every time I try, all I get is a page full of symbols! (Is this happening to some of you?)It was working fine until Tuesday when I got the message about the upgrade to 100mb of storage, as soon as I went past that page it all went pear shaped! If only they would put up a page explaining the problems and keep people up to date with the progress instead of leaving everyone hanging and wondering what the hell is going on.
Marjorie Murfin said,
June 17, 2004 at 7:20 pm
We have a problem with the miserable Yahoo email “enhancements” that I haven’t seen mentioned yet. Our e-mail comes in with a GIGANTIC FONT OR TYPE SIZE, so big that it scrawlS across the screen so that we lose all sense of what is being said as we try to read it. Needless to say both of us have sent countless messages to Yahoo with no answer!
Does anyone know what is going on?? This happened right after we were notified of the wonderful new “enhancements.”
We’d be very grateful for any help since it’s futile to look to Yahoo for help.
Marjorie Murfin
Brandee said,
June 18, 2004 at 6:23 am
As others have expressed, I’m glad to know it wasn’t just me experiencing problems with my Yahoo! Mail account. I have been unable to get to my email for many days now. I can actually log in, but once I get to the page that tells me of all the “wonderful” enhancement and click on the “Continue to Yahoo!Mail” button, it times out and I get a “Page cannot be displayed” error.
Off of that enhancement page is a link to their Help page from which I sent many pleas for help and never received a response. Low and behold, I got one last night. I was shocked (it went to another email I listed when submitting my form). I still can’t get to my email, but just thought I’d share with you what their response was:
Hello,
Thank you for writing to SBC Yahoo! Mail.
Please know that we are aware of the issue you described in your email.
There appeared to have been a widespread Internet issue that could have
affected numerous websites and we are currently investigating its
potential impact on our services. Also, we are currently upgrading
tens of millions of Yahoo! Mail accounts for consumers worldwide, some
users may experience temporary fluctuations in service as we update our
systems. Please continue to try accessing your account, or clicking the
Refresh button on your browser. We expect Yahoo! Mail to resume to
normal after the upgrades are completed.
Thank you for taking the time to write to us.
Regards,
Dorothy
SBC Yahoo! Customer Care
New and Improved Yahoo! Mail - better than ever!
David Ashley said,
June 18, 2004 at 7:25 pm
Well here I am again. Yahoo uk mail back to gibberish. It worked for about a day. Storage size took a couple of days to increase.
Back to either displaying as programming script or graphic buttons display. One or two occasions managed to make sense of a couple of downloads before went off again.
I can confirm that as a free subscriber there is absolutely no customer service. In one or two years I have never received a reply from them.
Yahoo uk tv satellite channels been out of date for months. Cannot update my Yahoo to show correct channels.
Maybe everyone should get together and contact the advertisers and tell them they are paying for a crap service that probably does NOT work more than it does, with no way of recording problems. Advertisers should demand an immediate refund unless Yahoo addresses its inadequecies straight away.
I also keep getting an error message when in yahoo mail or messenger.Something to the tune of Visual basic C+++ runtime error and internet explorer has to close down.
HEG said,
June 19, 2004 at 2:42 am
my email account has been terminated after days of trying to log on with my passward since 15 of june with no luck
Has anyone had the same problem
Jayne said,
June 19, 2004 at 6:11 am
5 days without a glimpse of my inbox and counting! “New and improved Yahoo! Mail - better than ever!” ???? - they are definitely having a laugh!
Still no official word on the matter, which is pretty poor. Customer Care has certainly passed them by - maybe it’s just a sign on the door of an empty office - seems that way! Brandy, thanks for enlightening us with the reply you were sent, replies from Yahoo are like gold dust it seems, maybe you should frame it, could be a valuable antique in the future!
They probably think we have no right to complain because many of us are taking advantage of a free ’service’, but obviously paying customers receive little or mostly no extra for the ‘privilege’ of paying.
How nice would it be if they actually told people what was going on?!
nate said,
June 20, 2004 at 5:05 am
im going 3 days of not being able to long into my yahoo. the 100 mb of space was nice but not unless i can get to my mail… the same thing with juno. im going nutty with out any e-mail…
Eileen said,
June 20, 2004 at 10:09 am
Is there any hope that this problem will be corrected? I was able to see my yahoo page yesterday and see that I had mail but unable to access the messages. Today, I can’t even get to my home page much less the help page. Any suggestions?
Siva said,
June 20, 2004 at 12:29 pm
I am having similiar problems accessing my Yahoo account. I am unable to login via e-mail or even just login to my.yahoo.com. I downloaded Yahoo Messenger. I was able to login to Yahoo Messenger and I could view my address book in messenger. But i still cant access my e-mail or briefcase. Funny thing is that yesterday I was able to once access it and saw the new UI, browsed my e-mails and came to know about the 100 MB improved storage limit. I will keep looking at this forum to get help.
kbr said,
June 20, 2004 at 4:38 pm
Yahoo!!! Since they ‘upgraded’ the service, I cannot access my mail. I get a “File Download” panel… Just hangs around doing nothing for a while, then nothing!
Got a reply from Yahoo ‘Help’ saying blah, blah blah, and that if I have further trouble, to contact them via their new upgraded service - which I still can’t get at! This is from any pc; and none of the workarounds on this page work!
Anewly opene email account (since the upgrade) works perfectly, but none of my established accounts are available to me!
Cathy said,
June 20, 2004 at 6:18 pm
HI,
I have not been able to access my yahoo mail either for the last 2 days. I can log on and access the other features, address book, calendar and notepad etc,, it just wont load the mail . I get the message ” a connection failure has occurred” I am in Australia and my husband was able to get to my mail on his computer in the USA no problem. I am using a Mac with the Mac OSX 10.3 (panther) with IE and Safari,, Mail wont open on either browser.
Any Ideas?
crazed said,
June 20, 2004 at 6:20 pm
Well i’ve found a way to get past all that gibberish/letters/code whatever it is..
I just need to make sure Ad Muncher is running before i try to sign into yahoo mail…and i get in everytime…i dont know why though…im only using the banner/pop-up blocking features of it but it works.
Dunno why it works..but it works for me…maybe can help some of you guys too.
unhappy said,
June 20, 2004 at 7:57 pm
I too have been unable to access any my.yahoo.com pages for the last few days. Has anyone on this thread been able to successfully solve this problem?
Damian said,
June 20, 2004 at 8:58 pm
I too have not been able to access one of my yahoo mail accounts. I have two accounts and one works and one doesn’t. The one that doesn’t work just hangs and hangs and finally returns a typicall cannot access message. The account was fine immediately after Yahoo’s upgrade but seemed to go down late Friday/Early Saturday. It is really frustrating as contacting Yahoo is a joke!!! Nice upgrade YAHOO!!
Gary said,
June 20, 2004 at 9:42 pm
I haven’t been able to get into any of my Yahoo e-mail accounts or Yahoogroups this weekend. I was able to open a new account, but could not sign out of it, much less sign into an old account — and when I went back to the new account later, the same problem occurred — we sit and sit and eventually get a “Cannot find”/”Page not available” error message. (I heard that Comcast customers were having problems, but Comcast claims they have been resolved.)
Damian said,
June 20, 2004 at 9:59 pm
Ha.. funny that. I am on COMCAST as well and cannot get to one of my email accounts.
jon matthews said,
June 21, 2004 at 12:12 am
I have been having the same issue all weekend, trying to sign into anything on yahoo, or even submit a help form!!
At my friend’s house, with COMCAST as well, I was able to log into some things, but not others.
Wow, you would think a service as big as yahoo would get this issue fixed!
Eileen said,
June 21, 2004 at 5:43 am
After reading the above comments, I am also a COMCAST customer, so I called them and it is a problem with Comcast - they are “working on it” with hopes of resolution in 3 to 4 business days!
Eric said,
June 21, 2004 at 6:49 am
I too have had problems since late Friday. I have comcast at home but just got into work and tried it out and STILL can’t login. I know we aren’t using comcast at work… it could be a problem with the service provider comcast uses.
Randy said,
June 21, 2004 at 6:58 am
Ok folks…. here’s what I found…
I just started having the ‘page cannot display’ problem and found that it’s resolved by using a proxy. Enough said for experienced users.
For those of you who are saying ‘huh?’, read on…
a proxy acts as a middle man, passing your requests on to a web server. This means that the web server thinks it’s the proxy making a request, not your IP. The proxy forwards the response from the web server back to your PC.
Your ISP says it’s not their problem cause they are working fine. Yahoo says it’s not their problem cause their mail server, is indeed, operating fine.
If this resolution works for you, then it means that Yahoo won’t accept requests from your IP, maybe because they believe you are a spam server (that’s just a guess).
One last thing - you can find proxy servers by searching the net for ‘proxies’. And keep in mind that not all proxies will work, especially if Yahoo has the proxy’s IP blocked. To update IE with your proxy, go into IE’s Internet
Options….Connections…. LAN Settings….and at the bottom under Proxy
Settings, click ‘use a proxy server for your LAN’ and fill in the address & port of the proxy server (I used 216.49.160.199 as a proxy with a port of 80)
Good luck to all!
Sara said,
June 21, 2004 at 7:08 am
I too have not been able to access any of my yahoo mail accounts ,doesn’t work just hangs and hangs and finally returns a typicall cannot access message. The account was fine immediately after Yahoo’s upgrade but seemed to go down late Friday/Early Saturday. It is really frustrating as contacting Yahoo is a joke!!!
Any way to get help…Pleaseeeeeeeeeeeeeeee!
Dave said,
June 21, 2004 at 7:41 am
This is an interesting thread. I have been a COMCAST subscriber and never had any problems until I bought a new computer! Set it up this weekend, re-installed the COMCAST software and now I’m getting the “not available” message. I’ll bug COMCAST and see if I can shake more info out of them.
unhappy said,
June 21, 2004 at 8:24 am
Update - Just spoke with Comcast. They do confirm Yahoo problems. As of Monday AM EST, Comcast say they think they have resolved the problem accessing My Yahoo pages except Mail. They are still trying to resolve routing issues with Yahoo Mail. No answer on when they expect to resolve the problem.
Jayne said,
June 21, 2004 at 9:15 am
Minor breakthrough earlier. I actually managed to get to the welcome page at 3PM UK time and after several attempts managed to get into the inbox, but couldn’t open any messages. I had 2 messages from Yahoo about the problem but couldn’t get into the first to read it. After many tries, I finally managed to get into the second, which was a feedback request asking me to follow a link to fill out a form stating what I thought of the new ‘improved’(????) Yahoo mail and to advise of the problems I’d been having, but the link didn’t work and since then I have been getting the same page of symbols as before each time (Maybe their swear filter knew what I was going to say and chickened out!). Seems that they may be making progress, albeit very slowly. The problem definitely lies with Yahoo.
My only advice is to keep firing off those error reports, every day, twice a day if need be, as this seems to get them moving a bit.
At least I managed to get into the inbox to see who had written to me, so thankfully I can contact the senders via msn instead to let them know not to send anything to my Yahoo mail for the time being. If I do manage to get into the feedback form at some point, I will try to let them know about this page so that they can see for themselves the different problems everyone’s mentioned & how fed up we all are with their lack of information etc.
Annoyed said,
June 21, 2004 at 9:47 am
So I contacted Comcast about the problem Monday 11 AM eastern time. They totally deny that it is their problem. The curious thing is that I can access the yahoo mail if I hook my computer directly to the modem, but if I am trying to access it through my router it times out and gives me the usual error page. The rest of my internet works fine when connected to the router, and I can access hotmail and ebay. Does anyone know a way that I can fix this???
Jayne said,
June 21, 2004 at 10:27 am
To be honest, I don’t think it has too much to do with Comcast, think it’s just an issue with Yahoo themselves. I’m in the UK and do not use Comcast and I’m still having the same problems as everyone. There seems to be a few variations in what people are experiencing, some people managing to get in but not be able to use certain features, some people can’t get in at all. Some resolutions seem to work for some people but not for others, for example, some have found that if they switch to using dial-up instead of BB they can get in, I only have dial-up but I can’t get in. Think it’s just a case of Yahoo getting themselves sorted out, then hopefully all these problems should disappear.
Dave said,
June 21, 2004 at 11:46 am
This would be getting funny if it weren’t so annoying. When I contacted Comcast, they did seem to indicate that it was (at least partly) their problem. Here’s the response:
We apologize for the inconvenience of this Yahoo issue.
This Yahoo issue is a known issue that we are currently looking into.
The problem is more than likely an update issue of some sort (possibly
DNS) between our two services that will self-correct on your end when
complete.
If you have a router, disconnect it and connect one computer directly
into the cable modem. Unplug the modem from its source of power for one
minute then plug it back in. Reboot your computer. Try accessing things
again.
If the above doesn’t help resolve your problem, try accessing Yahoo
directly via its IP address.
If that doesn’t work, you will have to wait for resolution on this end.
Engineers are working towards resolution right now. Unfortunately, I
have no estimated date/time for resolution.
If you have any additional questions or concerns related to this matter,
please contact us at 1-800-COMCAST.
Jamie said,
June 21, 2004 at 12:45 pm
The ad muncher suggestion worked like a charm, i downloaded it ran it & instantly gained access to my yahoo mail
Damian said,
June 21, 2004 at 3:23 pm
Looks like thing may have been solved (maybe??)
http://www.broadbandreports.com/forum/remark,10540524~mode=flat~days=9999~start=140
Jayne said,
June 21, 2004 at 4:12 pm
Crazed, you are a genious! I have also just downloaded the Ad Muncher thing from www.admuncher.com and instantly I have accessed my mail and everything seems to be working fine. So if anyone else is still having problems, please try this, hopefully it will work for you too! I am now able to reply to an email from Yahoo regarding my fault report and I will let them know about this, hopefully this will help them work out the problem. BIG THANK YOU TO CRAZED!
Cathy said,
June 21, 2004 at 6:29 pm
Anyone know of an Ad Muncher equivalent for the Mac?
Dave said,
June 22, 2004 at 6:23 am
My problem finally ended, with no help from me. I assume Comcast and Yahoo! figured it out.
Jen said,
June 22, 2004 at 6:42 am
Yahoo mail is working for me now too, with no help from me. Started working yesterday afternoon around 3 p.m. EST. I might buy that AdMuncher thing anyway, sounds like a neat program!
Is anyone still having access problems this morning? And has anyone heard any official word from Yahoo on the matter?
Cathy said,
June 22, 2004 at 8:05 pm
I figured out the problem with my mail. Yahoo was innocent in this case. I had accidently unchecked Yahoo Messengers Protocol Helper in IE. Simple as that. So anyone still having the same problem, it’s something to check.
I also got a reply from Yahoo Help, they do try. They told me to upgrade my browsers.
Vievk Dey said,
June 24, 2004 at 3:34 pm
Free Yahoo! Mail problem (Delete Button)
I too had foll problem using I.E 6: Yahoo Mails Delete button dosen’t work.
I have Spyware, Zonealarm blocking Popups and resticting IE changes.
Doing foll will fix it:
Tools->Internet Options -> Security -> Choose Trusted Site
Click on Sites Button and add
http://ad.doubleclick.net
This site collects your personal profile:
»news.com.com/2100-1023_3-236895.html (click for more info)
Vivek Dey
Jignesh patel said,
June 29, 2004 at 4:26 am
My yahoo mail account is still having a capacity of 6MB, whereas yahoo says 100MB is free and automatic. so how could i update my mail account to 100MB.
Regards
Jignesh Patel
H.H. said,
June 29, 2004 at 5:25 am
Ok…its working out fine for me..thanks a lot (no sarcasm seriously).
No problems signing in either.