So, I was looking to add a simple widget to collect net promoter scores (often called NPS).  I was astonished at the dearth of options for standalone NPS tracking.  I assume that most customer relationship software has an NPS tracker embedded in it, but we didn’t want to use anything other than a simple standalone widget.

Two options that popped up: Delighted and Murm.  I did a quick spike to evaluate each of these tools.  At the time I reviewed it, I couldn’t get Murm to work, and they didn’t respond to my customer support request.  Delighted, on the other hand, did so.  They let me have access to web display, which was a beta feature at the time and worked with us on price.  It was trivial to install, though I’m still a bit unclear how the form determines when to display.  Highly recommended.

The nice thing about having a NPS tracker on your website is you can get direct feedback from your users.  This has led to numerous useful conversations and feature requests, as someone who is using our software for the first time brings new clarity to confusing features or user interface.  Plus, it is a great number to track.

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