{"id":193,"date":"2004-10-19T15:44:27","date_gmt":"2004-10-19T21:44:27","guid":{"rendered":"http:\/\/www.mooreds.com\/wordpress\/?p=193"},"modified":"2004-10-19T15:44:27","modified_gmt":"2004-10-19T21:44:27","slug":"problem-solving-via-email-composition","status":"publish","type":"post","link":"https:\/\/www.mooreds.com\/wordpress\/archives\/193","title":{"rendered":"Problem solving via email composition"},"content":{"rendered":"<p>I&#8217;m currently struggling with an open source project, working to make the UI look like the one the designer showed the client.  It&#8217;s a bit frustrating, because it&#8217;s sleuth work, and the clues are all in the code.  Code I&#8217;ve not worked with, but with which I am rapidly gaining familiarity.<\/p>\n<p>I cannot imagine how frustrating this would be if it were a closed source tool.  Check that, I can.  I worked on a project a few years ago with a closed source portal product, and it simply wouldn&#8217;t do what we asked it to do.  Well, when you&#8217;re a small company, you do what you need to do in order to get the job done.  This included some decompilation I&#8217;m sure voided our warranty, but delivered the client what was promised.  It&#8217;s awful when you&#8217;re put in that position.<\/p>\n<p>Regardless, I&#8217;ve been able to tweak this open source project  to make it do what I need.  When I find myself facing an issue that is not covered in the on line documentation, I&#8217;ve found that the best way to solve the problem is to start writing an email to the user list.<\/p>\n<p>Now, because it&#8217;s written communication to a group of peers, some of whom are quite knowledgeable about the subject, I&#8217;m fairly careful about the content.  I outline the problem carefully, explain the searches of the mailing list and web that I&#8217;ve already undertaken, and detail any avenues of solution that I&#8217;ve already explored.  This rather rigorous analysis of the problem often leads to other glimmers of solutions, log files I have forgotten to check, and more hypotheses to prove or disprove.  As I build the email, the problem becomes more and more manageable.  <\/p>\n<p>In my efforts to not appear a fool to peers, I reckon I have not sent about seventy percent of the emails I&#8217;ve composed&#8211;either I found another solution, I missed some crucial bit when before I started the email, or after doing due diligence on the problem I discovered the answer on the mailing list.  It&#8217;s a bit weird, but crafting an excellent &#8216;can you help me&#8217; email to a user list helps me even if the email isn&#8217;t sent.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;m currently struggling with an open source project, working to make the UI look like the one the designer showed the client. It&#8217;s a bit frustrating, because it&#8217;s sleuth work, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-193","post","type-post","status-publish","format-standard","hentry","category-programming"],"_links":{"self":[{"href":"https:\/\/www.mooreds.com\/wordpress\/wp-json\/wp\/v2\/posts\/193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mooreds.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mooreds.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mooreds.com\/wordpress\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mooreds.com\/wordpress\/wp-json\/wp\/v2\/comments?post=193"}],"version-history":[{"count":0,"href":"https:\/\/www.mooreds.com\/wordpress\/wp-json\/wp\/v2\/posts\/193\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.mooreds.com\/wordpress\/wp-json\/wp\/v2\/media?parent=193"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mooreds.com\/wordpress\/wp-json\/wp\/v2\/categories?post=193"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mooreds.com\/wordpress\/wp-json\/wp\/v2\/tags?post=193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}